1. Who this notice covers
This notice applies to the Billu & Bella website and enquiries initiated through it. Billu & Bella operates a veterinary clinic, grooming service and pet shop at Plot No. 30, near HDFC Bank, Sector 23, Dwarka, New Delhi, Delhi 110075.
For privacy questions or grievances, contact Billu & Bella management at care@billuandbella.com or call +91 93193 12319.
2. Information you may provide
Depending on your request, you may provide your name, phone number, pet’s name and species, requested service, preferred date and time, a short reason for the visit, product details, quantity, fulfilment preference and an approximate Dwarka sector or landmark.
If you contact the clinic, attend an appointment, purchase an item or receive veterinary care, additional information may be handled outside this website—for example correspondence, transaction details, prescriptions, diagnostic information and clinical records. Separate clinical or procedural consent may apply.
Please do not place identity documents, extensive medical records, payment-card details or unnecessary information in a website form or WhatsApp message.
3. How the website forms work
The current appointment and product-enquiry forms run in your browser. When you select “Continue on WhatsApp,” the website prepares a message and attempts to open WhatsApp. If that does not work, you can open the same prepared request in your email app or call the clinic. You decide whether to send it. Billu & Bella does not deliberately store a copy of an unsent form in a website database.
If you send the message, WhatsApp/Meta or your chosen email provider processes it under its own terms and privacy practices. Messages may then remain in the clinic’s WhatsApp account, email mailbox, connected devices or backups according to the relevant service settings and the clinic’s operational needs.
4. Why information is used
- To respond to enquiries and confirm appointments, services, products, prices, stock, pickup or delivery.
- To provide veterinary, grooming, retail and customer-support services.
- To maintain appropriate clinical, transaction, consent and communication records.
- To protect customers, animals, staff, systems and the clinic from misuse, fraud or security incidents.
- To meet legal, regulatory, accounting, professional or dispute-resolution requirements.
Marketing messages should not be sent merely because you requested an appointment or product check. Separate permission should be obtained for promotional communication where required.
5. When information may be shared
Information may be shared only as reasonably needed with clinic staff and treating professionals; WhatsApp/Meta or the email provider you choose; website hosting and security providers; payment providers chosen after an order is confirmed; delivery personnel; diagnostic laboratories or referral providers; professional advisers; and public authorities where disclosure is required or permitted by law.
Third-party services may process information on infrastructure outside India. Their own privacy notices and security practices also apply. Billu & Bella does not sell website-enquiry information.
6. Website technology, cookies and external links
The website offers an analytics choice. Google Analytics 4, property measurement ID G-LXK59TPEH9, loads only after you select “Allow analytics.” It may then measure page visits and non-personal actions such as an appointment or WhatsApp intent. Billu & Bella configures advertising personalisation and Google signals as disabled and does not send names, phone numbers, pet names, medical text, product text or WhatsApp message contents as analytics event properties.
If you select “Use necessary only,” Google Analytics is not loaded and the temporary in-browser event queue is cleared. If you withdraw a previous analytics choice, the site stops sending new analytics events, removes its analytics script and attempts to remove its first-party Google Analytics cookies. The website stores your choice in local browser storage under billu-bella-analytics-consent-v1 so it does not ask on every page. You can reopen “Analytics choices” from the bottom of the website.
Google may process analytics information under its own terms and privacy practices after permission is granted. Hosting and security systems may separately process technical information such as IP address, browser type, requested page, time and error or security logs.
Links to WhatsApp, your email app, Google Maps or another external service take you to that provider. Their policies apply after you leave this website. This notice must be updated before adding analytics, advertising technology, online checkout, customer accounts or a new form-storage system.
7. Retention and security
Information should be kept only for as long as reasonably necessary for the enquiry, continuing care, transaction, legal obligations, professional recordkeeping, safety, fraud prevention or a dispute. Retention periods differ according to the record type and the applicable clinical, legal, accounting, safety and dispute-resolution requirements.
Billu & Bella should use reasonable administrative and technical safeguards, restrict access to people who need the information, and review connected devices and service-provider access. No internet or messaging service can promise absolute security.
8. Your choices and requests
You may contact Billu & Bella to ask what information is held about you, request correction or erasure where applicable, withdraw consent for future optional processing, or raise a grievance. Some information may need to be retained when required for clinical, legal, accounting, safety or dispute purposes.
Withdrawing an optional consent does not invalidate processing already completed. It may affect the clinic’s ability to continue an enquiry or provide a requested service when the information is necessary for that purpose.
9. Children and pet owners
The website is intended for adults arranging care or purchases. A parent or lawful guardian should communicate for a child. Do not encourage a child to submit personal or medical information through the forms.
10. Updates to this notice
This notice may change when the website, service providers, operational processes or applicable law changes. The current version and revision date will be published on this page. Material changes should be communicated through an appropriate website notice.